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You've got questions.

We know you've been burned by software that sounded great until you were three months in and stuck with it. These are the questions we'd ask if we were in your position... plus the answers we'd actually want to know.

The Basics

What is Sideboard?

Sideboard is inventory software built by TCG sellers, for TCG sellers. It handles inventory management, automated pricing, buylist workflows, customer management, and multi-channel sync, integrating seamlessly into the tools and platforms you already use, without forcing you into a closed ecosystem.

Who is Sideboard for?

Sideboard is designed for trading card game store owners and e-commerce managers who need a better way to manage inventory and buylists across their existing tools and sales channels. Whether you're a single-location store or a high-volume multi-location retailer, Sideboard is built around the real operational complexity of running your TCG business.

What TCGs does Sideboard support?

Sideboard currently supports:

  • Magic: The Gathering (MTG)

  • Riftbound

  • One Piece Card Game

  • Star Wars: Unlimited

More games are being added continuously. If you're interested in support for a specific game, reach out to our team and we'll work with you on timelines.

Does Sideboard replace my existing POS system?

No. Sideboard works alongside your existing POS. Our goal is to integrate into your existing workflow, not force a migration. If you already have a POS you rely on, you keep it.

Does Sideboard include an ecommerce storefront?

No. Sideboard connects to storefronts you already use, like Shopify. Rather than locking you into a proprietary platform, Sideboard acts as the inventory infrastructure layer that keeps everything in sync across the tools you already have.

Does Sideboard charge a commission on sales?

No. Sideboard charges no commissions, no transaction skims, and no percentage of your sales. Pricing is flat and predictable as you grow — no surprises as your volume increases.

What support is included with my subscription?

All plans include Community Support: full access to Sideboard documentation, a knowledge base, and community resources. Additional support is available for teams that want faster response times, dedicated guidance, or a named account manager. Contact us to explore what's the best fit for your needs.

Integrations

What integrations does Sideboard currently support?

Sideboard currently integrates with:

  • Shopify 
  • CardTrader 

More integrations are in development. If you rely on a platform not listed here, reach out to our team and we can speak to what's on the roadmap.

What does Sideboard's Shopify integration entail?

Sideboard's Shopify integration provides full bidirectional sync for inventory, customers, and store credit. Your full product catalog — every card, condition, and finish as a properly structured variant — is pushed to Shopify automatically, and any inventory, pricing, or stock change made in either platform is reflected in the other in real time. Customer records and store credit balances sync as well, allowing customers to apply store credit directly at Shopify checkout.

 

Inventory Management

How do I get my inventory into Sideboard?

Sideboard supports CSV import. You can bulk-import inventory from a BinderPOS export or any compatible CSV format. Sideboard's matching engine maps cards by SKU (set code + collector number) across all supported games.

 

What conditions and finishes does Sideboard support?

Sideboard tracks inventory by condition — Near Mint, Lightly Played, Moderately Played, Heavily Played, Damaged — and finish (Normal, Foil, Etched, and game-specific variants). If you have unique condition or finish requirements, reach out to our team and we can speak to what's possible.

 

Can I export my Sideboard inventory?

Yes. Sideboard supports CSV export. Pre-generated catalog CSVs (with all products, SKUs, and descriptions) are available for instant download — no waiting for a background export job.

 

How does Sideboard track inventory changes?

Every inventory movement is logged in a full audit trail: change type, source (manual, Shopify, import, etc.), quantity before/after, and the user who made the change.

 

Does Sideboard work for large inventories?

Yes. Sideboard is designed to scale from single-store operations through high-volume multi-location retailers managing hundreds of thousands of SKUs across multiple games.

 

Pricing

Where does Sideboard get its market price data?

Sideboard uses the JustTCG Enterprise API for real-time market pricing across all supported games, supplemented by game-specific secondary sources to ensure pricing integrity across every card in your inventory.

 

How often are prices updated?

Cards currently in your inventory ("hot" cards) are re-priced every 6 hours. All other cards sync every 24 hours.

 

Can I set my own pricing rules?

Yes. Sideboard has a flexible sell pricing rule system. Rules can target specific sets, rarities, conditions, finishes, and price ranges. You can use formula-based pricing (e.g., 90% of market), fixed prices, or market matching. Rules are evaluated in order — the last matching rule wins.

 

Can I manually override prices?

Yes. Any individual inventory item can have a manual price override. Overridden items are excluded from automated rule recalculation unless you explicitly reset them.

 

Does Sideboard support price floors?

Yes. You can configure minimum price floors within your pricing rules to prevent cards from listing below a set value.

 

Buylist

What is Sideboard's buylist feature?

The buylist lets you publish a public list of cards you want to buy from customers, along with buy prices. Customers submit through a public portal, you review and grade each submission, and pay out in cash or store credit — all handled directly within Sideboard.

Unlike most inventory management platforms, the entire buylist workflow, from intake to approval to payout, lives in one place without requiring separate tools or manual workarounds.

 

Can I control which cards I'm willing to buy?

Yes. Quantity rules let you set exactly how many copies of a card you want: a fixed number, unlimited, or up-to-max based on current stock levels. Set a card's quantity to zero and it won't appear on your buylist.

 

How does store credit work on the buylist?

Customers can choose to receive their payout as store credit. You can configure a store credit bonus percentage (e.g., 30% bonus) to incentivize store credit over cash. If Shopify is your primary storefront, your store credit balances will sync automatically to Shopify and customers can apply them at checkout.

 

What happens after a buylist is approved?

Once a buylist order is accepted and graded, approved items are automatically added to your inventory and store credit is applied to the customer's account — no manual data entry required.

Customer Management

Does Sideboard have customer management?

Yes. Sideboard maintains customer records with full store credit ledgers, transaction history, and Shopify sync.

 

Can I import existing customers into Sideboard?

Yes. Customer records and store credit balances can be bulk imported into Sideboard. If you're migrating from BinderPOS, it's worth noting that BinderPOS does not currently support exporting customer record lists — so depending on your situation, additional implementation support or some manual effort may be required to compile your customer data ahead of import. Our team would be happy to help you navigate this during onboarding.

 

Can customers see their store credit balance?

Yes. Customers can view their store credit balance directly in their Shopify account, powered through the Shop app. Balances stay current as Sideboard syncs store credit to Shopify automatically.

 

Is there a transaction history per customer?

Yes. Every store credit movement — whether earned through a buylist payout or applied at checkout — is logged against the customer's record, so there's never any guesswork when a customer has a question about their balance.

 

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