Welcome to Sideboard.gg (“Sideboard,” “we,” “us,” or “our”).

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.sideboard.gg, use our products or services, request a demo, or otherwise interact with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you submit a form, request a demo, create an account, contact us, or otherwise interact with us, we may collect:

• Name
• Email address
• Business or store name
• Phone number (if provided)
• Billing information
• Account credentials
• Any information you choose to submit in messages or support requests

B. Information Collected Automatically

When you visit our website or use our services, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referring website
• Date/time of access
• Usage activity within our platform

C. Business / Operational Data

If you use Sideboard products, we may process business-related data such as:

• Inventory records
• Product catalog data
• Pricing data
• Buylist submissions
• Customer/store credit records
• Integration data from connected platforms (e.g., ecommerce, POS, marketplaces)

2. How We Use Information

We use information to:

• Provide, operate, and improve our services
• Respond to inquiries and demo requests
• Create and manage accounts
• Process payments and subscriptions
• Provide onboarding and support
• Maintain security and prevent fraud
• Analyze usage trends and improve performance
• Communicate product updates or service notices
• Comply with legal obligations

3. Cookies & Analytics

We may use cookies, pixels, and similar technologies to:

• Remember preferences
• Analyze traffic and usage
• Improve website performance
• Measure marketing effectiveness

You may control cookies through your browser settings.

4. How We Share Information

We do not sell your personal information.

We may share information with trusted third parties that help us operate our business, such as:

• Website hosting providers
• Payment processors
• Analytics providers
• Customer support tools
• Cloud infrastructure providers
• Integration partners you authorize

We may also disclose information:

• If required by law
• To protect rights, safety, or property
• In connection with a merger, acquisition, or sale of assets

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information only as long as necessary to:

• Provide services
• Fulfill contractual obligations
• Resolve disputes
• Maintain business records
• Comply with legal requirements

We may delete or anonymize data when no longer needed.

7. Your Choices & Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access your information
• Correct inaccurate information
• Request deletion
• Withdraw consent (where applicable)
• Opt out of marketing communications

To exercise these rights, contact us using the details below.

8. Third-Party Services & Links

Our website or platform may link to third-party services such as Shopify, marketplaces, POS systems, or other external websites.

We are not responsible for the privacy practices of those third parties.

9. International Users

If you access Sideboard from outside Canada, your information may be transferred to and processed in Canada or other countries where our service providers operate.

10. Children’s Privacy

Our services are intended for businesses and users aged 18+.

We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

When we do, we will revise the “Last Updated” date and post the updated version on our website.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Email: privacy@sideboard.gg
Website: www.sideboard.gg