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You've got questions.

We know you've been burned by software that sounded great until you were three months in and stuck with it. These are the questions we'd ask if we were in your position... plus the answers we'd actually want to know.

The Basics

What is Sideboard?

Sideboard is inventory software built by TCG sellers, for TCG sellers. It handles inventory management, automated pricing, buylist workflows, customer management, and multi-channel sync, integrating seamlessly into the tools and platforms you already use, without forcing you into a closed ecosystem.

Who is Sideboard for?

Sideboard is designed for trading card game store owners and e-commerce managers who need a better way to manage inventory and buylists across their existing tools and sales channels. Whether you're a single-location store or a high-volume multi-location retailer, Sideboard is built around the real operational complexity of running your TCG business.

What TCGs & catalogs does Sideboard support?

Sideboard currently supports Magic: The Gathering, Pokémon (Japanese sets included), Yu-Gi-Oh!, One Piece Card Game, Disney Lorcana, Star Wars: Unlimited, Riftbound, Gundam Card Game, Digimon Card Game, Grand Archive, Union Arena and Palworld. Beyond cards, we carry board games, plus Games Workshop and Citadel: Warhammer boxes, kits, books, paints and tools. New sets land on their own. Want a game we don't carry yet? Tell us and we'll work with you on timelines.

Does Sideboard replace my existing POS system?

No. Keep the POS you've got. Sideboard works alongside it. If you sell through Shopify POS, your whole Sideboard catalog is already on it, so the counter and the website sell from the same stock.

Does Sideboard include an ecommerce storefront?

No, and you don't need one. Sideboard connects to the store you already run on Shopify. Want a design built for card stores? The Sideboard theme for Shopify brings condition and finish swatches, playset quick-add, filters made for singles, bulk decklist search and built-in events pages.

Does Sideboard charge a commission on sales?

No. No commissions, no transaction skims, no cut of your sales. You pay $150 CAD per game per month, or $1,500 CAD per game per year, and that's it. Your bill stays the same whether you sell ten cards or ten thousand.

What support is included with my subscription?

Every plan includes our documentation, knowledge base and in-app Support. Open a conversation from the sidebar, get an instant acknowledgement, and see the full conversation in the same thread and in your inbox. Your whole team sees the same conversations, so nothing gets reported twice. Need more hands-on help? Contact us and we'll put together a custom support solution that's right for your store.

Plans & Billing

How much does Sideboard cost?

$150 CAD per game per month, or $1,500 CAD per game per year (two months free). You only pay for the games you sell. Canadian sales tax is added based on your location. See Pricing for details.

Can I look around before starting a trial?

Yes. Create a free account and browse any game's catalog with live market prices. Your 30-day trial only starts when you're ready to build inventory or buylists.

Is there a free trial?

Yes. Your first catalog is free for 30 days with full access. You add a card at signup, but you're not charged until the trial ends, and you can cancel anytime before then.

What is All Access?

One subscription for everything: every catalog we carry, every catalog we launch later, Priority Support and the Events Calendar. It's $1,500 CAD a month or $15,000 CAD a year.

Can I cancel, and what happens to my data?

Cancel anytime from Settings. You keep access until the end of the period you've paid for, then your inventories and buylists go read-only. Nothing is deleted, so if you come back you pick up right where you left off.

Integrations

What integrations does Sideboard currently support?

Sideboard connects to Shopify, eBay, CardTrader and Cardmarket. Shopify runs your storefront and POS, while eBay, CardTrader and Cardmarket put your singles and sealed in front of more buyers. Every sale on any of them comes back to one inventory, with more integrations in development. If you rely on a platform not listed here, please reach out to our team and we can speak to what's on the roadmap.

What does Sideboard's Shopify integration entail?

Two-way sync for inventory, prices, customers and store credit. Every card, condition and finish goes to Shopify as a proper variant, and a change on either side shows up on the other in real time. New listings publish to every sales channel your store runs: Online Store, Point of Sale, the Shop app, Google & YouTube, and Facebook & Instagram. Customer management syncs too. Customers are matched across both systems by email, and store credit from buylist payouts pushes to Shopify, so customers can spend it right at checkout. Every card in the games you carry is listed in Shopify, sitting at zero until you stock it, and new sets push on their own.

Can I sell on eBay with Sideboard?

Yes. Connect eBay, preview exactly what we'd list (titles, categories, prices and what each card nets after fees), then publish. After that it runs itself. New stock lists overnight, prices and quantities push as they change, and orders decrease your inventory quantities. Sealed lists too. Sideboard won't let a card sell for less than it costs you to ship it. eBay is switched on store by store, so ask us to turn it on for you.

Can my customers paste a decklist and buy it in one go?

Yes, with the Sideboard theme's Bulk Search page. Shoppers paste a decklist or wants list, every line is matched against your live stock, and they pick printings and conditions before adding the lot to their cart in one click.

Inventory Management

How do I get my inventory into Sideboard?

Three ways:

  1. Import a CSV, including a BinderPOS export, and Sideboard matches every row by set code and collector number across all supported games.
  2. Add cards manually. Search cards individually and update quantities directly within your Sideboard app.
  3. Scan cards in. Drop in scanned images, check finish, condition and quantity, then file them in numbered bins so your pick list tells you exactly where each card lives. Scanning is rolling out to stores now.
What conditions and finishes does Sideboard support?

Sideboard tracks inventory by condition — Near Mint, Lightly Played, Moderately Played, Heavily Played, Damaged — and finish (Normal, Foil, Etched, and game-specific variants). If you have unique condition or finish requirements, reach out to our team and we can speak to what's possible.

 

Can I export my Sideboard inventory?

Yes. Sideboard supports CSV export. Pre-generated catalog CSVs (with all products, SKUs, and descriptions) are available for instant download — no waiting for a background export job.

 

How does Sideboard track inventory changes?

Every inventory movement is logged in a full audit trail: change type, source (manual, Shopify, import, etc.), quantity before/after, and the user who made the change.

 

Does Sideboard work for large inventories?

Yes. Sideboard is designed to scale from single-store operations through high-volume multi-location retailers managing hundreds of thousands of SKUs across multiple games.

 

Pricing

Where does Sideboard get its market price data?

Card prices come from live market data across every game we carry, backed up by game-specific sources to keep pricing accurate across your inventory. Games Workshop and Citadel use GW's own published price for your region, so a box is priced at what GW charges where you are.

How often are prices updated?

Cards currently in your inventory ("hot" cards) are re-priced every 6 hours. All other cards sync every 24 hours.

 

Can I set my own pricing rules?

Yes. Sideboard has a flexible sell pricing rule system. Rules can target specific sets, rarities, conditions, finishes, and price ranges. You can use formula-based pricing (e.g., 90% of market), fixed prices, or market matching. Rules are evaluated in order — the last matching rule wins.

 

Can I manually override prices?

Yes. Any individual inventory item can have a manual price override. Overridden items are excluded from automated rule recalculation unless you explicitly reset them.

 

Does Sideboard support price floors?

Yes. You can configure minimum price floors within your pricing rules to prevent cards from listing below a set value.

 

Buylist

What is Sideboard's buylist feature?

The buylist lets you publish a public list of cards you want to buy from customers, along with buy prices. Customers submit through a public portal, you review and grade each submission, and pay out in cash or store credit — all handled directly within Sideboard.

Unlike most inventory management platforms, the entire buylist workflow, from intake to approval to payout, lives in one place without requiring separate tools or manual workarounds.

 

Can I control which cards I'm willing to buy?

Yes. Quantity rules let you set exactly how many copies of a card you want: a fixed number, unlimited, or up-to-max based on current stock levels. Set a card's quantity to zero and it won't appear on your buylist.

 

How does store credit work on the buylist?

Customers can choose to receive their payout as store credit. You can configure a store credit bonus percentage (e.g., 30% bonus) to incentivize store credit over cash. If Shopify is your primary storefront, your store credit balances will sync automatically to Shopify and customers can apply them at checkout.

 

What happens after a buylist is approved?

Once a buylist order is accepted and graded, approved items are automatically added to your inventory and store credit is applied to the customer's account — no manual data entry required.

Selling & Fulfillment

Can Sideboard print shipping labels and pick lists?

Yes. Paid Shopify and eBay orders print in one go: a 4x6 label per order that needs to ship, one pick list for an entire batch of orders, sorted by game, set and collector number, and a customer slip. Every order gets a number on its label, slip and pick lines, and two orders to the same buyer merge into one envelope.

Does Sideboard handle presales?

Yes. Flag a product as presale and it gets a badge in your catalog and a tag on Shopify, and it stays off both your public buylist and CardTrader. The flag clears on its own on release day.

Events

Can I run events and FNM in Sideboard?

Yes. The Events Calendar lives right in your sidebar. Create one-off or recurring events, take sign-ups, run the roster and sell tickets, all from the same place you manage your inventory.

Do I have to pay for the Events Calendar?

Not if you subscribe to a catalog. It's included free and shows up in your sidebar automatically. The $150 CAD monthly price only applies to a store that wants the calendar with no catalog subscription.

Can I sell tickets to events?

Yes. Set a price on the event, then choose whether to collect it at the door or online through your own Shopify checkout. Shopify mode also covers POS walk-ups and refunds.

Can I sell tickets through Eventbrite or Melee.gg instead?

Yes. Paste the external ticket link on the event. Players still sign up on your calendar, so you keep the roster and the email list, and they get a button to buy their ticket on the other site.

Do players need an account to sign up?

No. Sign-up asks for an email and, optionally, a name. That's it. Players who do have an account can cancel their own registration.

Can I export my event roster?

Yes. Open a night's attendees and click Export signups for a CSV with name, email, player tag and payment status, ready for pairings software, a check-in sheet or your mailing list.

How do events show up on my Shopify store?

Sideboard publishes each event to your Shopify store, and the Sideboard theme's events sections display them as real pages on your own domain, each with its own URL. Edit the event in Sideboard and your storefront follows, so there are no event pages to build by hand.

Customer Management

Does Sideboard have customer management?

Yes. Sideboard maintains customer records with full store credit ledgers, transaction history, and Shopify sync.

 

Can I import existing customers into Sideboard?

Yes. Customer records and store credit balances can be bulk imported into Sideboard. If you're migrating from BinderPOS, it's worth noting that BinderPOS does not currently support exporting customer record lists — so depending on your situation, additional implementation support or some manual effort may be required to compile your customer data ahead of import. Our team would be happy to help you navigate this during onboarding.

 

Can customers see their store credit balance?

Yes. Customers can view their store credit balance directly in their Shopify account, powered through the Shop app. Balances stay current as Sideboard syncs store credit to Shopify automatically.

 

Is there a transaction history per customer?

Yes. Every store credit movement — whether earned through a buylist payout or applied at checkout — is logged against the customer's record, so there's never any guesswork when a customer has a question about their balance.

 

Account & Support

Can my whole team use Sideboard?

Yes. Invite teammates from Settings → Team. Everyone gets their own login and permissions.

How do I find a card, order or customer fast?

Press ⌘K (Ctrl K on Windows) anywhere in Sideboard. Search covers every catalog you carry, your stock, customers, orders and settings, and each result opens right where it lives. Scan a box barcode and it goes straight to that sealed product.

Ready to see it in action?